EU Digital Services Act (DSA) Compliance
Scope: This page sets out the mandatory disclosures and reporting mechanisms of WP in EU (www.wpineu.com, wpin.eu, wpat.eu, wp.wpineu.com), operated in Zagreb, Republic of Croatia, in accordance with Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act — DSA) and the Croatian Act on the Implementation of Regulation (EU) 2022/2065 (Zakon o provedbi Uredbe (EU) 2022/2065). WPinEU operates as a provider of an intermediary hosting service within the meaning of Article 3(g)(iii) of the DSA.
Authority Contact
Designated Single Point of Contact for Member State authorities, the European Commission, and the European Board for Digital Services:
User & Recipient Contact
Designated Single Point of Contact for users and recipients of WPinEU services for direct, rapid communication with human review:
1. Designated Single Point of Contact for Authorities (Article 11 DSA)
1.1. In accordance with Article 11 of the DSA, WPinEU designates abuse@wpineu.com (with the recommended subject line "DSA Authority Order / Communication") as the Single Point of Contact for direct electronic communication with Member State competent authorities (including the Croatian Digital Services Coordinator, HAKOM), the European Commission, and the European Board for Digital Services regarding the application of the DSA, including orders under Articles 9 and 10 DSA.
1.2. The official languages accepted for communications with public authorities are Croatian and English.
2. Designated Single Point of Contact for Recipients of the Service (Article 12 DSA)
2.1. In accordance with Article 12 of the DSA, users and recipients of WPinEU services may contact WPinEU directly, rapidly, and with human review (not relying solely on automated tools) via electronic mail at support@wpineu.com or through the authenticated Client Area Ticket System at https://www.wpineu.com/support.
2.2. Communications are supported in Croatian and English, with a standard response window of 24 to 48 hours during business days.
3. Notice-and-Action Mechanism for Reporting Illegal Content (Article 16 DSA)
3.1. Any individual or entity may notify WPinEU of the presence of specific information hosted on WPinEU infrastructure (including client websites or subdomains under wpat.eu) that the reporting party considers to be illegal content under European Union or Member State law.
3.2. To submit a legally valid notice under Article 16 DSA, please send an electronic mail message to abuse@wpineu.com with the subject line "DSA Article 16 Notice" containing the four mandatory statutory elements detailed below:
| Mandatory Article 16 Element | Required Information in Your Report to abuse@wpineu.com |
|---|---|
| 1. Substantiated Explanation | A sufficiently detailed explanation of the reasons why the individual or entity alleges the hosted information to be illegal content, including reference to the specific legal provision violated where possible. |
| 2. Exact Electronic Location | The exact URL or URLs where the allegedly illegal content is located (generic domain names without specific paths are insufficient where only specific pages are alleged to be unlawful). |
| 3. Reporter Identification | The full name and electronic mail address of the individual or entity submitting the notice (except where statutory criminal law exceptions under Article 16(3)(c) DSA permit anonymous reporting). |
| 4. Good-Faith Declaration | Include the verbatim statement:"The reporting party hereby confirms its bona fide belief that the information and allegations contained in this notice are accurate and complete." |
3.3. Upon receipt of a complete notice, WPinEU will promptly send an electronic acknowledgment of receipt to the reporter, review the notice in a timely, diligent, non-arbitrary, and objective manner through human assessment, and notify the reporter of its decision along with information on available redress mechanisms.
4. Content Moderation Policies, Automated Tools, and Statements of Reasons (Articles 14 & 17 DSA)
4.1. No General Monitoring Obligation (Article 8 DSA): WPinEU does not proactively monitor or censor the editorial content uploaded by users to their WordPress websites or databases.
4.2. Automated Security Tools (Article 14 DSA): To preserve server integrity and protect the European network environment, WPinEU deploys ImunifyAV for automated signature-based detection of malware, phishing scripts, and security exploits across hosted files, alongside network-level DDoS mitigation and CloudLinux resource isolation. Automated detection of active malware or phishing kits may result in the quarantine of the specific malicious file.
4.3. Statement of Reasons and Redress (Articles 17, 20 & 21 DSA): Whenever WPinEU removes specific hosted content, disables access to a URL, or suspends/terminates a hosting account due to illegal content or incompatibility with the Terms of Service, WPinEU will provide the affected user with a clear and specific Statement of Reasons under Article 17 DSA. Affected users have the right to contest the decision via WPinEU's internal complaint review process (support@wpineu.com), seek out-of-court dispute settlement before a body certified by HAKOM under Article 21 DSA, or pursue judicial redress before the competent courts of the Republic of Croatia.
5. Transparency Reporting (Article 15 DSA)
5.1. As a small/micro-scale educational hosting initiative within the meaning of Commission Recommendation 2003/361/EC, WPinEU qualifies for the micro and small enterprise exemption from annual public transparency reporting under Article 15(2) of the DSA, while maintaining internal statutory records for inspection by the Digital Services Coordinator (HAKOM) upon request.
wpat.eu are provided to verified European users. Any report of phishing, deceptive branding, malware, or unlawful materials hosted under any *.wpat.eu subdomain will receive expedited review under Article 16 DSA and will result in immediate suspension where illegal activity is substantiated.Have questions about this policy?
Contact our compliance and data protection team at support@wpineu.com or submit an inquiry in the Client Area.